Dear customers, we are unable to access our warehouse in Brookvale Sydney due to a fire.We are unable to process any orders until further notice.Apologies for this inconvenience.
Shipping, Returns and Privacy Policies
Shipping and Returns Policy
Shipping - any questions after reading the information below please call 1300 883 335
$9.95 Flat Fee with Australia Post Receipted Delivery within Australia. (There are exceptions for very large items)
If you require Express Shipping please call us on 1300 883 335, however there will be an extra cost involved.
For a quick international shipping estimate without registering all your details go to 'View Entire Cart' after you have selected everything you need. Our website uses the Australia Post Calculator.
All products are sent via Australia Post receipted delivery. You will receive an email notification when the order is shipped. If you have created an account you can access your tracking number online.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We have faith in the products we offer therefore we offer a 12 month warranty on ALL of our products!
We realise it's a committment of faith to buy on the internet without touching and seeing the products first which is why we have a 10 day full refund policy if the goods are returned in perfect condition. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item just call us on 1300 883 335 to discuss the matter.
Security capabilities and policy for transmission of payment card details:
When you shop with us you can trust that your credit card details are protected against misuse. Our website uses SSL Security to transmit your credit card details to our payment provider ANZ payment gateway EGate, therefore your credit card details are not stored on our system.